Terms & Conditions

1. Acceptance of Terms and Conditions
By accessing and using the services provided by Redcat Digital ("we," "our," or "us"), you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, you should not use our services.

2. Services Provided
Redcat Digital specialises in website design and related services. We offer custom website design, development and other digital solutions based on the needs of our clients.

3. Client Responsibilities
3.1. You, the client, are responsible for providing accurate and complete information to facilitate the website design process.
3.2. You agree to collaborate and provide timely feedback during the design and development stages.
3.3. You are responsible for providing any content (text, images, videos, etc.) required for your website, ensuring you have the necessary rights to use them.

4. Project Scope and Changes
4.1. The scope of the project, including deliverables and timelines, will be agreed upon before the project begins. Any changes to the scope may result in adjustments to the timeline and cost.
4.2. Changes requested by you during the project will be considered based on feasibility and may incur additional charges.

5. Payment Terms
5.1. A detailed proposal outlining the project scope and cost will be provided before the project starts.
5.2. An upfront deposit (50%) is required before work commences, (25%) partial payment during the project and (25%) remainder due on completion.
5.3. Payment can be made via Bank Transfer or PayID as per the Invoice.
5.4. Invoices not paid within [21] days of the due date may be subject to late fees and suspension of work until payment is received.

6. Refunds
6.1 Refunds will not be issued for services post completion. Should services completed not meet the satisfactory requirements as set out in the quotation or agreement, partial refund of monies for services may be negotiated with us.
6.2 Monies paid as the deposit for services is non-refundable.

7. Links to and from our website
7.1 You may connect to our website from links in other third-party sites over which we have no control. Some links in this website may connect to other third-party sites.
7.2 The use of any third-party links on our website are used entirely at your own risk. We are not responsible for any loss or damage suffered by using a third-party link obtained through our website.

8. Intellectual Property
8.1. Upon full payment, you will own the rights to the design and content created for your website, unless otherwise agreed upon in writing.
8.2. Redcat Digital reserves the right to use completed projects in our portfolio and promotional materials.

9. Accuracy of Website Content
9.1 At Redcat Digital, we are committed to delivering valuable, precise, and up-to-date information. While we strive to provide accurate content, we cannot ensure the absolute accuracy, quality, or representation of the material on this website.

9.2 Our team diligently monitors relevant government and legislative changes, and this website is consistently updated in accordance with these established guidelines.
9.3 If you come across any content that you believe to be inaccurate on our site, we encourage you to get in touch. You can reach out to us by sending an email to rachel@redcatdigital.au or by using our online enquiry form. Your input helps us maintain the integrity and accuracy of our website content.

10. Confidentiality
10.1. Both parties agree to maintain the confidentiality of proprietary and sensitive information shared during the project.
10.2. Redcat Digital will not disclose your confidential information to third parties without your consent.

11. Warranty and Support
11.1. We provide a 30 day warranty period after project completion for addressing any bugs or issues.
11.2. After the warranty period, ongoing support can be provided under a separate agreement.

12. Limitation of Liability
13.1. Redcat Digital is not liable for any loss, damage, or harm resulting from the use or inability to use the website or services provided.
13.2. We are not responsible for any third-party services, plugins, or integrations used in the website design.

14. Termination
14.1. Either party may terminate the project or services by providing written notice.
14.2. Termination may result in payment for work completed up to the termination date.

Template Policies

15. Purchasing Templates
15.1. When you purchase a Squarespace Template, you will receive a link to accept the template as a new website, this template will not be added to an existing website.
15.2. We will always do our best to have your template sent within 24 hours, but please understand that this time frame may vary due to potential unforeseen circumstances and although unlikely, we can’t guarantee that it won’t take longer.
15.3. Once the template is added into your account, it is no longer ours and is your responsibility to add your own content + edit the site. If you make any accidental changes to the template we cannot come back into the site and reverse them.
15.4. A purchase of a Template includes your chosen template sent to you only once:
15.5. If you make any accidental changes to your template and want the template sent again, or, if you don’t accept the invitation to your new template within 6 months of purchase and your free trial expires, then you will have to repurchase the template so we can prepare and send it again.
15.6. Your template will come into your account on a free trial. If you let this free trial run out, Squarespace will mark your website for deletion. If your website gets deleted and you want the template resent, you will have to repurchase the template so we can prepare and send it again. Avoid letting your trial run out by asking Squarespace support for a trial extension, or upgrading your site to a paid plan.

16. Refund Policy for Templates
16.1. Due to the fact that all of our products are digital, they cannot be returned or exchanged. We cannot issue refunds after the purchase is made. Please be sure to review the template demos and features, the FAQs and requirements prior to purchasing. If you have any template specific questions, please contact us before you purchase.

17. Support Policy on Templates
17.1. We are happy to help you with issues relating to the template itself, the install/build, the downloads, the provided files + any problems that might arise with these. 
17.2. Unfortunately, we don't have the capacity to help with general Squarespace related questions, template modifications, coding modifications or any problems that might arise from them, or any problems you are having with software.
17.3. We offer support via email (rachel@redcatdigital.au) and we aim to respond within 48 hours Mon-Fri (2 business days) and will be quoted at our current adhoc hourly rate.

18. Copyright & Licensing Policy for Templates
18.1. Each Website Template purchase may be used for one project/website only (eg: 1 Squarespace Template purchase = 1 Website). If you want to build multiple websites with the same template, you must purchase it again for another license.
18.2. By purchasing a template, you agree that:
18.2.1. If you are using the template to build a design for a client, you are prohibited from claiming or promoting these designs as solely your own
18.2.2. You may not resell the design or claim the design as your own. 
18.2.3. You may not share the template, graphics, files or any design elements provided in your purchase with anyone else.
18.3. Any photography provided with the template is for demonstration purposes only and copyrighted to its original creator. You must replace these photographs with your own / source images yourself. We hold no liability for any image licensing / copyright issues that may occur through your unlawful use of the supplied images.
18.4. The design is copyrighted Redcat Digtial owns the rights to all designs and files (excluding any photography and pre-made graphics in Canva) included in your purchase and design.

19. All prices listed are in AUD

The term "Squarespace" is a trademark of Squarespace, Inc. This website and it’s products are not affiliated with Squarespace, Inc.

By continuing to use our services, you acknowledge that you have read, understood, and agree to these terms and conditions. These terms may be updated from time to time, and it is your responsibility to review them periodically.

If you have any questions or concerns about these terms and conditions, please contact us at rachel@redcatdigital.au

Date: March 2024

Rachel Harris
Rachel@redcadigital.au
Redcat Digital